As we enter the final months of 2020, we wanted to take a moment to highlight shipping at this time of year often takes longer than usual and encourage you to make extra allowances for shipping times. We usually recommend allowing 5 to 7 calendar days from order placement to order delivery. Due to the unpredictable nature of shipping around the holiday season, we recommend allowing 14 days from order placement to delivery from November 23rd to January 11th.
Our fulfillment center, located in Kansas, is open Monday through Friday. Orders are usually fulfilled 1 business day after being placed. (For example, if you place an order on Monday, it usually ships on Tuesday, and if you place an order on Friday, it usually ships on Monday.) We use FedEx for most of our shipping, and their usual shipping timeframe from Kansas to most locations in the United States is 2 to 4 business days. Adding the fulfillment and shipping times together gets us to 3 to 5 business days (which is 5 to 7 calendar days allowing for weekends).
During winter months, three main things affect order fulfillment and shipping timeframes:
Adverse weather stops people from getting to work and slows shipments in transit.
Our fulfillment center, as well as FedEx, close for some holiday dates (see table below).
FedEx has reported they expect their daily volume to double during the holiday season.
Additionally, this year, COVID is putting great strain on shipping carriers due to reduced capacity and increased demand.
For these reasons, we recommend allowing 14 days from order placement to delivery from November 23rd to January 11th. We believe it is preferable to find our pets’ food arrives a little earlier than needed and to store it, rather than to run out of food because the delivery is delayed for any reason.