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Our Customer Care team is truly the best in the business. We are passionate about pets, passionate about their people, and simply passionate about doing a good job.
We have learned from listening to you over time that getting started with a new diet is the hardest part. Many pets find Rayne a little ways into their nutrition journey after other options didn't work out. Our best advice we can give you here is two fold: 1) Listen to your vet. And 2) Be patient during the diet transition.
According to our 2020 customer satisfaction survey, Customer Care knocked the socks off of
Out of all of the comments specifically regarding their customer service experience, only two were less-than-glowing.
This is two too many unhappy responses, but we promise to keep trying.
We know how hard it is to find a food that works for your pet from a company that you believe in. So even if your pet ends up needing a different diet, our goal is to give you the best experience possible. Every last two of you.
Not finding your answer here? Please reach out to us!
We strive to respond to emails in 1-2 business days.
Please call us at 877-698-3823 if you need immediate assistance.
Hours:
Monday - Friday
7AM - 8PM CST
Closed on New Year’s Day, the Fourth of July, Thanksgiving, and Christmas so our team can spoil their pets a little extra
