"I really appreciated the fact that they took the time to contact me and really understood the issue and I know they will be there in the future."
"Laura is AWESOME! I was having an issue with the website and she responded immediately. My issue was resolved shortly after the glitch was fixed. One of the best customer experiences I've had!"
"I truly had the most pleasant and positive experience with your phone customer service representative, Kyra. She is everything a company's rep should be -very knowledgeable, helpful, patient and as pleasant and nice as can be, the epitome of what a customer rep should always be for any company. I just wanted Rayne and her supervisor to know that their pet owners/customers are in very good hands with Kyra."
"I had just ordered some food and treats for my dog who was battling GI Lymphoma. Your foods were highly recommended and good for her ailing digestion. Sadly, a week after I ordered the food the Lymphoma got the best of her and she passed on. I wrote to see if you would take back the food which we just ordered and Laura expressed her sympathy and said sure. She also sent us a postage paid mailing label! I was touched by your understanding and excellent customer service! I sure will spread the word about my positive experience."
"I have been a customer for several years and every time I speak to anyone at Rayne Customer Service I am impressed. Everyone is so pleasant and knowledgeable and always helpful!"
"We have been extremely pleased with everyone we’ve come in contact with during our time using Rayne vegetarian dry dog food. Each time there was a question or concern the response was fast and displayed concern for dog. We do appreciate that we do not feel like another ‘number.’"
"Just a note to say I have always been happy and satified with your company and the people. Fast response to emails and/or chats. Whenever anyone asks what we feed our dogs and tell them Rayne is the best!"
"I love everything about Rayne and everyone there. Thanks for all the wonderful staff!!! xo"
"My cat lived a better life because of your food. she had terrible allergies when we adopted her. I always got very nice customer service over the years. If there was an error, it was corrected easily. I know you are a small company, and I think that was reflected in your warm and friendly service. I wish you much success. Happy to be a reference if you need one."
"Rayne has always had excellent products and excellent customer service. The staff are very caring and experienced people."
"Everyone is always extremely helpful, polite, customer focused and (imagine!!) cheerful. Never dread making contact. Issues/questions always resolved. Keep up the great work!"
"We're very grateful for your expertise in nutrition, and obvious commitment to the health of the animals you service. Thank you."
"Rayne clearly has my cat's best interest in mind!"
"Emily responded to my email and was so friendly! I love how she said to give my pet, Bella, some extra love!"
"Amber was super helpful. The damage caused was not Rayne's fault, and I am more than appreciative of Rayne's help w/ this Order. Thanks again!"
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We have additional order and ingredient FAQs here, but if you prefer to converse rather than click, our team is happy to help!