Rayne's canned pate diets use guar gum as a thickening agent. Our chunky stew varieties in the carton packaging do not use any types of gums or binders at all. We do not use carrageenan in any of our products.

We introduced the use of dried algae as an omega 3 fatty acid source to ensure no other animal protein was being introduced into these pure, simple diets and have developed the only line of novel protein diets that do NOT have added animal fat (no chicken, beef, or pork fat coat the outside of the novel protein kibbles).

Natural flavors (from vegetables) are used on our dry diets. Typically, the ingredients in flavor systems are not disclosed, however, they can affect allergic animals, and we believe they should be available:

Yeast

Sodium Chloride (Salt)

Vegetable Oil (not from corn or soy)

Dextrose

Potassium Sorbate (a preservative)

Mixed Tocopherols (a preservative)

This provides a source of anti-inflammation medium chain triglycerides (MCTs). Unlike other fats, MCT are water-soluble and more efficiently absorbed and digested across a compromised GI.

Inclusion of this prebiotic fiber supports a healthy gastrointestinal tract. Beneficial bacteria in the intestine can preferentially use FOS as an energy source.  The result is a shift towards more growth of beneficial bacterial and less growth of harmful bacteria within in the gastrointestinal tract.

The highly unsaturated omega-3 fatty acids EPA & DHA have potent anti-inflammatory effects in the body.  Diets containing rich sources of EPA & DHA can help alleviate pain in pets with osteoarthritis and reduce itchiness in pets with allergies.  Fish oil or marine microalgae are excellent sources of EPA & DHA in your pet’s diet.

Kangaroo — 100% of the world’s supply of kangaroo comes from government-controlled conservation in Australia. Read more on this here.

Rabbit — We source our rabbit meat from Italy and France, where rabbits are raised for human consumption. This not only ensures that we have a consistent, high-quality supply, but also allows us to fully utilize the meat that would otherwise go to waste.

Chickpea — Canada

Sweet Potato — USA, from USDA-approved facilities

We do our best to source ingredients as locally as possible to have a lower environmental impact, and depending on supply, this can mean sourcing from multiple farms. Our suppliers are committed to the welfare of animals, and just like us, believe that all animals should be treated with care and compassion throughout their lives.

Because of this, we and our suppliers embrace the globally recognized “Five Freedoms” of animal welfare in our supply chain:

1. FREEDOM FROM HUNGER AND THIRST

By providing ready access to fresh water and a diet to maintain full health and vigor.

2. FREEDOM FROM DISCOMFORT

By providing appropriate environment including shelter and a comfortable resting area.

3. FREEDOM FROM PAIN, INJURY, AND DISEASE

By ensuring prevention or rapid diagnosis and treatment.

4. FREEDOM TO EXPRESS NORMAL BEHAVIOR

By providing sufficient space, proper facilities and company of the animal’s own kind.

5. FREEDOM FROM FEAR AND DISTRESS

By ensuring conditions and treatment which avoid mental suffering.

We require that all animal-derived ingredients used in our manufacturing process comply with all applicable laws and regulations on animal welfare. We will not tolerate, and we expect our suppliers to not tolerate, animal cruelty or abuse. If we become aware of behavior that does not meet this expectation, we will take the appropriate actions.

As many of our vitamins and minerals as possible are sourced from the USA.

We use all chelated (pronounced key-lated) vitamins and minerals (meaning that they are high quality and easier for your pet to absorb) and we use chickpea as our carrier. The carrier is what allows the vitamin and minerals to mix evenly into the food, despite the different density, size, shape, and electrostatic characteristics of each nutrient. It is common in the pet food industry to use carriers such as rice hulls, which are a cheaper alternative, however, this ingredient can trigger an allergic reaction in sensitive pets. This is why we use the novel ingredient, chickpea, instead.

The box your shipment arrives in, the kraft packing materials, the cans, and the cartons are all recyclable. Please check with your local recycling program to be sure that all materials are accepted.

Yes! All of the cans and cartons used for our pate and stew diets are BPA-free.

Our canned food product textures are sensitive to ingredient variability because we do not use carrageenan—a hydrocolloid commonly used in canned pet and human foods to firm and bind meat products. Carrageenan is very reliable at making different batches of food match in texture. We don’t use carrageenan because of questions regarding its association with a variety of health issues in pets. Instead of carrageenan, we use an ingredient called guar bean gum—guar beans are ground into powder and mixed with the meat—and sometimes cassia beans. Guar and cassia beans are less effective binders than carrageenan and also create a less forgiving formula that is more likely to react to even small changes. Despite these challenges, we believe using these healthier ingredients is the right thing to do for pets eating our diets.

This primarily because we use whole food ingredients in our jerky treats. The use of real meat means that fat content will vary from batch to batch; however, even if the meat is leaner in a batch, we still must cook the jerky at the same temperatures due to FDA regulations. This can lead to a dryer looking batch of jerky. Depending on different environmental factors, our manufacturing team may also choose to dry a batch more than usual to prevent mold.

Working with kangaroo meat is challenging. 100% of the world's supply of kangaroo comes from humane population control in Australia. As it is a wild killed animal, the nature of the meat changes for many reasons. Not only is it a very naturally lean meat, but due to the nature of the way the kangaroo is raised (wild), we are at the mercy of the lifestyle, environment, and the diet of the kangaroos. As a result, the meat can come out dark and tough, or fattier and soft, and anything in between. If you, or anyone you know is a hunter who eats their catch, they will be able to vouch for the nature of wild caught meat, and the texture of the meat varying. With kangaroos, living in a very hot climate, there are many long periods of drought, and this can also result in the meat being darker, tougher, etc.

To ensure a consistent, high-quality supply of a protein, it must be one that is being raised for human consumption. In North America, we tend to keep rabbits as pets, not for food, and there are very few rabbit meat breeders. Rayne sources the rabbit for our novel protein diets from Europe (Italy and France), countries where rabbit is a common staple in the human diet.

 The rabbit industry is a small farm, cottage industry, and the rabbits bred for meat vary in breed, size, diet, etc. We have a high protein content for our diets, meaning that we require a lot of meat to produce them. Because of this, certain batches may be darker, have less moisture, etc.

We believe that nutritional recommendations should be made by the veterinarians who have the educational background and specific knowledge of your pet. We use your veterinarian's name and clinic information to verify that the diet you are purchasing is in line with your veterinarian's recommendations. If you have a copy of your vet's recommendation, please email it to info@raynenutrition.com or ask your veterinary team to call us at the time of your first order.

After you place your first order, our Customer Care team will reach out to your veterinarian to get approval for your order. If you have a written copy of your vet's recommendation already, please email us at info@raynenutrition.com with a photo attachment or ask your veterinary team to give us a call at 877-698-3823.

Signing up for AutoShip gets you an additional 5% savings on all subscription purchase as well as the peace of mind that your pet will not run out of their diet. Our Feeding Calculator can help you determine how to schedule your order frequency, as can our Customer Care Team.

One of the most important things you can do is to slowly transition your pet from their old food to their new Rayne diet. A gradual transition over ten days is usually sufficient. However, we frequently feed sensitive pets at Rayne, and sometimes, they do need extra time and patience. Read more about how to stay the course and help your pet HERE.

Please contact our Customer Care Team. We will be able to help problem solve tracking or order errors and can arrange returns or replacement orders, as needed.

Some orders are broken into multiple boxes to keep the weight reasonable for shipping. If you have received all shipped packages but you are still missing an item, please give us a call and we will get the missing item shipped as soon as possible.

Please call our Customer Care Team as soon as possible, ideally before you have received a shipping notification. We will help you make any necessary adjustments to your order.

A great way to save money on your pet's new food is by signing up for our auto-ship program. Not only do you get the convenience of never running out of food, but you also get 5% off all of your subscription orders. Also, be sure to subscribe to emails so you can be the first to hear of any other promotions.

We collect sales tax as directed by the state that the food is being shipped to. If your state collects taxes for other online shopping, then we will likely have to do the same. If you are a veterinary hospital that has tax exempt status in one or more states, please contact Rayne’s Customer Care team for help getting your tax exempt account set up or updated.

If you are not completely satisfied with a purchase made on www.raynenutrition.com, we will gladly replace or refund any unused product within 90 days of your original purchase.

Please call our Customer Care Team as soon as possible so that they can help you return, replace, or refund your order. In some cases will we request that pet owners donate partially used products to a nearby veterinarian hospital, shelter, boarding facility.

Free ground shipping is available once your cart subtotal (before applicable taxes) reaches a minimum of $60.If your order is less than this amount, ground shipping costs start at $7.99 and operate on a sliding scale based on your cart subtotal.

Transit/delivery time depends on your location, so please plan for 1-2 business days for processing and 3-5 business days from shipment to delivery. Please also allow for shipping delays due to holidays and high-traffic shipping times with carriers.

Orders typically take 1-2 business day(s) to process and then ship from our Kansas City warehouse. We advise our customers to allow 3-5 business days after your order has shipped to arrive, however, most shipments arrive sooner.

You will receive a shipment confirmation via email when your order has shipped and tracking information within 24-48 hours of shipment. If you have any concerns, please call our Care team at 877-698-3823.

In some cases, Rayne can offer expedited shipping options (e.g., 2-day shipping or overnight air) at an additional cost to the customer. Please contact our Customer Care Team for more information.