We believe that nutritional recommendations should be made by the veterinarians who have the educational background and specific knowledge of your pet. We use your veterinarian's name and clinic information to verify that the diet you are purchasing is in line with your veterinarian's recommendations. If you have a copy of your vet's recommendation, please email it to info@raynenutrition.com or ask your veterinary team to call us at the time of your first order.

After you place your first order, our Customer Care team will reach out to your veterinarian to get approval for your order. If you have a written copy of your vet's recommendation already, please email us at info@raynenutrition.com with a photo attachment or ask your veterinary team to give us a call at 877-698-3823.

Signing up for AutoShip gets you an additional 5% savings on all subscription purchase as well as the peace of mind that your pet will not run out of their diet. Our Feeding Calculator can help you determine how to schedule your order frequency, as can our Customer Care Team.

One of the most important things you can do is to slowly transition your pet from their old food to their new Rayne diet. A gradual transition over ten days is usually sufficient. However, we frequently feed sensitive pets at Rayne, and sometimes, they do need extra time and patience. Read more about how to stay the course and help your pet HERE.

Please contact our Customer Care Team. We will be able to help problem solve tracking or order errors and can arrange returns or replacement orders, as needed.

Some orders are broken into multiple boxes to keep the weight reasonable for shipping. If you have received all shipped packages but you are still missing an item, please give us a call and we will get the missing item shipped as soon as possible.

Please call our Customer Care Team as soon as possible, ideally before you have received a shipping notification. We will help you make any necessary adjustments to your order.